frequently asked questions.
What happens if I receive my item and it is damaged?
We are always sorry to hear that an item is received damaged. We definitely try our best to package the item to prevent it from breaking however, once the carrier is in possession of the item we are unable to control what happens to it during transit. If you received your item and it is damaged, please contact us immediately after receiving the item so we may better assist you. Do not throw anything away including the shipping box. If you contact us outside of the 7 days we are unable to assist you and you will need to place a new order.
What is your refund/exchange policy?
Unfortunately, due to the custom nature of our business all sales are final.
When will I receive my order?
Because each item is custom made to order please allow up to 10 business days for processing and shipping. If your order will take longer than 10 business days we will notify you as soon as possible. If you have a specific deadline please add this in the Additional Notes/Comments section of your order and we will try our best to accomodate you.
What are your privacy and terms and conditions policies?
Do you charge for shipping?
Standard shipping rates range from $9.99 - $12.99, however if you spend more than $75.00 shipping charges are waived.
Still have a question?
Contact us through chat (bottom right corner), email us at jlnReDesign@gmail.com or send us a message via the contact form below and we'll get back to you as soon as possible.